Now Is The Time For Process Improvement In Service Organizations
By Willie Carter  

Introduction

U.S. service firms have been hit hard by the current downturn in the economy. Business slowdown in the service sector, combined with increased deregulation and foreign competition, has created a fiercely competitive environment. Many service industries have experienced difficulty in responding to these new circumstances. The magnitude of the problem is indicated by the wave of savings and loans closures, financial services bankruptcies, downsizing of real estate organizations, and banking mergers now occurring. (more…)